Terms and conditions
AOS Outdoor Kitchens Ltd Terms & Conditions
This contract is made under the following terms and conditions. Please read these terms and conditions carefully as they affect your rights and liabilities under the law.
For the purposes of these conditions AOS Outdoor Kitchens Ltd will be referred to as AOS Outdoor Kitchens.
Parties to the contract
The contract is between you (The Buyer) and AOS Outdoor Kitchens (The Seller) whose
registered office is at Unit 10 pintail Business park, 165 Christchurch rd, Ringwood Hampshire, BH24 3AL, England.
The goods shall be the products supplied by the seller to the buyer according to these terms and conditions.
We will take payment from your card at the time you place your order. We will contact you if we have any problems taking payment from the card details you provide during the order process. Taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible (and in any event within 14 days of us advising you that your order has not been accepted).
Payment can also be made by BACS. Funds will need to be in our bank account (which may take up to 3 working days) before the order will be accepted. Unless otherwise stated, all prices shown are inclusive of VAT. The prices shown do not include any delivery costs, which will be added to your total order price where applicable.
Except where otherwise set out in these Terms of Sale, the price payable by you for the goods is the price given by Online Kitchen Store at the time you place your order.
All products remain the property of AOS Outdoor Kitchens until paid for in full.
Whilst we try to ensure that all the prices on AOS Outdoor Kitchens website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.
If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund within 14 days of cancellation.
Privacy and your security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
During security checks we may ask for additional information or documentation to help support the data you supplied.
AOS Outdoor Kitchens agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents AOS Outdoor Kitchens subject to confidentiality agreements or as required by law. We may record your conversations with our engineers for training or recording purposes.
Delivery will, in most cases, be made direct from our unit address or the manufacturer to the address specified when you completed the order. Delivery times are given in good faith and approximate only. Please refer to our delivery page for full details on delivery areas and charges. We cannot be held responsible for any direct or indirect expenses caused due to late delivery. We make every effort to deliver all your items within the specified period set and we will always do everything within our power to keep to a delivery date, but there may be circumstances beyond our control that cause delays. We shall contact you to let you know if we are having any problems getting a delivery to you within that time. Late delivery does not constitute a reason for the buyer to cancel the contract. We also reserve the right to deliver the goods in more than one visit when deemed necessary.
You must be present to receive the delivery and sign for it. You must ensure that, at your own expense adequate and appropriate equipment and manual labour is available for unloading the Goods at the place where the Goods will be delivered. Responsibility of the goods will not pass to you until we have delivered the goods and received a signature. From this time, risk of damage to, or loss of the items, passes to you. We advise you to inspect the goods upon delivery. If any items were lost or damaged in transit, we ask that you report them to the delivery driver.
If any damages are discovered after delivery they must be notified to us in writing via email (email@example.com) within 24 hours following the delivery time. Any claims submitted after this period will not be accepted.
Your rights to cancel
As a retail consumer you may cancel your contract with us in writing for any ready made goods you order at any time up to the end of the seventh working day from the date you received the goods.
Kitchen cabinets are made to your specific requirement and therefore cannot be cancelled once we have accepted your order. It is possible that amendments may be accepted prior to product manufacture being started. Any amendment application must be made and excepted in writing.
To cancel your contract you must notify us in writing prior to returning any goods to us. We will issue you with a return number, which must be attached to the goods being returned and notify you of the address to which returned goods should be sent. Any goods returned without the relevant return number attached or goods returned to the incorrect address will not be accepted and no refund will be given. All returned goods must be unopened and in their original packaging and be in good condition, they are returned at your own cost and risk and must be returned within 7 days from the issue of the return number. If you cancel the goods prior to delivery, but the goods have already been despatched, you must accept delivery and return the goods to us in the same manner stated above.
Once You have cancelled your order and we have received any relevant returned goods, any payment debited by us from your credit card will be credited to your card as soon as possible and in any event within 30 days of cancellation. All returned goods must be unused, in their original packaging and in the condition they were in when delivered to you. If you do not pay the costs of return delivery, We shall be entitled to deduct these costs from the amount to be credited to your credit card. The goods remain your responsibility until we have accepted your return delivery.
Cancellations which fall outside your statutory right to cancel are subject to a restocking charge of 30%. Your statutory rights as a consumer in relation to damaged or defective Goods will not be affected by this condition.
Our right to cancel
We reserve the right to cancel the Contract between us if:
a) We have insufficient stock to fulfil the order or you have ordered items which have been discontinued.
b) A pricing error had occurred on the Web site. If we cancel your order in part or in full you will be notified by email and if possible by telephone, we will refund your credit card or bank account (which ever payment method was used for payment) with the full cost of any cancelled items within 14 days of cancellation.
We shall not be held liable to pay any additional compensation for any reason. There may be times when we or our suppliers have insufficient stock to complete the order or the items may have been discontinued, in these circumstances we may offer alternative items of equivalent quality and price. Should this be the case you will be notified in writing prior to your deliver, if we receive no instruction to the contrary this will be taken as acceptance of the changes.
Quality and Guarantee
Any proprietary goods manufactured and supplied by other companies will be subject to their own guarantee.
Kitchen units are guaranteed by the AOS Outdoor Kitchens for a period of 10 years against any manufacturing fault.
All products supplied will be of satisfactory quality within the meaning of the sale of goods act 1979; and be fit for their purpose. In the event of any claim we or our suppliers must be given a reasonable opportunity, after receiving notice of any faulty goods, to access for inspection.
If need be we may request that the items be returned to us, in such circumstances you must return goods to us or one of our suppliers at your own expense our examination. Alternatively we may ask for you provide us with photographic evidence of the alleged defect.
If after examination the alleged defect is found by us or by our supplier to be manufacturing fault and therefore covered by the product Guarantee, we shall either replace the goods or refund your account with the amount paid for the item in full, also we shall refund your account with the reasonable and proper cost of returning the goods to us upon receipt of appropriate receipts.
We shall not be liable for a breach of any of the warranties if:
You continue to use the item and aggravate it's condition after giving notice of the fault.
The defect arises because you have failed to follow our or the manufacturer’s instructions as to the storage, installation, commissioning, use or maintenance of the product or in the absence of written instructions observed accepted practices.
You alter or attempt a repair of the product in any way .
If we comply with the above condition we shall have no further liability for a breach of any of the warranties in respect of these goods.
Any goods replaced and returned to us will become our property.
You may not transfer any of your rights under these Product Terms & Conditions to any other person.
If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions.
By registering any of your personal details with AOS Outdoor Kitchens, you are agreeing to allow us to contact you regarding any of our products or services. We will not pass on any of your personal details to third parties for marketing purposes.
These Product Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England.
Our entire liability to you under these Terms of Sale shall not exceed the price paid for the goods you have purchased through AOS Outdoor Kitchens.
We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses.
Where you buy as a consumer, these Terms of Sale will not affect your rights under English law which cannot be otherwise excluded. For more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk)
We reserve the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by You (without liability to You) if We are prevented from or delayed in the carrying on of Our business due to circumstances beyond Our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, You shall be entitled to give notice in writing to Us to terminate the Contract.