For delivery to any country outside the UK please telephone +44 7968 691478
Please see individual product details for current delivery times. Our parcel carriers deliver weekdays between 8am and 6pm.
Please note that BBQ's and other items may arrive on a pallet due to the weight and size. Insurance restrictions mean the delivery driver will not be able to carry the barbecue up or down steps, through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately, the delivery company we use are also unable to remove items from the pallet or take the pallet away with them. The driver will only be able to wheel the pallet as far as physically possible, which may only be kerbside.
Purchasing your BBQ with our free delivery service, is agreeing to these terms and conditions.
We can offer a paid service to build and deliver your BBQ. Please call us first, to discuss your requirements.
A failed delivery will automatically be attempted on the next working day, any further attempts will incur additional charges. If a delivery attempt has been made the driver will leave a card detialing your local depot.
Please do as instructed and don't just ignore the card. If nobody is available to receive and sign for the delivery it can be left in a safe location or with a neighbour, please specify details in the special instructions field. We Offer free delivery for orders over £50 within the Mainland UK, *Excluding Scottish highlands as denoted below, calculated by weight upon checkout
UK Mainland Delivery (Yellow Areas): Under £50.00 = £5.95 Over £50.00 = Free
Saturday Surcharge - UK Mainland (Yellow Areas) Parcel rate = *£50.00 Pallet rate = *£75.00 *Calculated by weight upon checkout
All Highland, Channel Island deliveries are subject to the charges below: (Green Areas): Packet rate = *£5.95 Parcel rate = *£19.99 Pallet rate = *£75.00 *Calculated by weight upon checkout
All Ireland & N. Ireland deliveries are subject to a delivery charge of: (Grey Areas): Packet rate = *£5.95 Parcel rate = *£19.99 Pallet rate = *£75.00 *Calculated by weight upon checkout
European Destinations: These are calculated in the checkout, please ensure the correct country destination is selected from the drop down.
Please note that these charges are due to courier surcharges and are unfortunately not something we can build into our overall pricing structure.
Damaged or missing items must be reported within 24 hours. We will not be liable to you if a non-signature service is requested, or written instructions are given to leave goods in a safe location, and the goods are subsequently lost or damaged.
- We require a photo of the damages emailed to us at firstname.lastname@example.org - Once photo evidence has been received we can organise a replacement for the damaged part.
Cancellations & Refunds At AOS Outdoor ktichens Ltd we want you to be delighted with your order, so if you are unhappy you can return them within 14 days of receipt for a replacement. Goods must be in the same condition as when despatched. We will refund any postage costs if the return is a result of our error we made in fulfilling your order. If the goods are faulty/Damaged and if possible the damaged parts of the order/BBQ will be replaced in the first instance. Any refunds will be made within 30 days. This does not affect your statutory rights. To make a return please send the item(s) together with the original invoice and a covering letter explaining the reason for the return.
Please wrap all items securely in original packaging and send to the address below: AOS Outdoor Kitchens Ltd Unit 10 Pintail Business park 165 Christchurch rd Ringwood Hampshire United Kingdom BH24 3AL
For your protection we recommend that you use a recorded delivery service since AOS Outdoor kitchens Ltd cannot be held responsible for returns which are lost or damaged in transit. See our full terms and conditions.